RoboPlus offers 16 prepaid hours of professional cleaning per month, which can be used for services like regular cleaning, window cleaning, deep oven or fridge cleaning, car interior cleaning and more. You also have access to a high-end robot vacuum to maintain your floors anytime you want via app or voice command.

RoboNow combines the power of advanced robotic cleaning with the convenience of human expertise. You’ll have access to a Dreame X50 robot vacuum, which can be used at any time to maintain your home’s cleanliness. You can use the Dreame app to schedule cleaning sessions based on your preferences—whether it's while you're away or before you wake up or return home. Plus, you can control the robot with voice commands for hands-free operation. The robot is equipped with Pro Leap Navigation Technology, which allows it to clean efficiently and avoid obstacles while mapping your home in real-time for maximum coverage.

Some key features of the Dreame X50 robot vacuum include:

• Powerful Suction: It offers strong suction to clean carpets and hard floors thoroughly.

• Smart Navigation: The robot intelligently maps your home and navigates around obstacles, ensuring every corner is cleaned.

• Long Battery Life: The Dreame X50 can clean large areas on a single charge, and it automatically returns to its dock for recharging when needed.

• Multiple Cleaning Modes: You can choose from various cleaning modes to fit your needs, such as spot cleaning, edge cleaning, and deep cleaning.

• Pro Leap Technology: The advanced Pro Leap system ensures that your robot vacuum moves seamlessly around obstacles, adjusts to floor types, and provides a more efficient cleaning path.

You can set the robot to clean at your preferred times, and the professional cleaners will ensure it's properly set up for optimal performance. RoboMaid provides you with all the benefits of a robotic vacuum with full flexibility and control.

Absolutely! You have 16 prepaid hours each month, which you can use for any of the services included in the RoboPlus plan. Whether it’s window cleaning, oven cleaning, fridge cleaning, or other services, you can decide what’s best for you. Simply choose the service and let us know your preferred time, and we’ll confirm the schedule for you.

If you run out of your prepaid hours, no worries! You can easily purchase extra hours at €43 per hour (VAT included), ensuring that you have the flexibility to get additional cleaning whenever needed.

Yes, the RoboPlus plan is based on a 1-year fixed contract, which provides you with reliable service for the entire year. After the year, the robot vacuum is yours to keep!

We understand that life can get busy, and sometimes you may need to take a break or go on holiday.

Here’s how we handle it:

Example Scenario:

Let’s say you’re going on a two-week vacation in the middle of the month. You don’t want to pay for cleaning services while you’re away, but you also don’t want to lose your prepaid hours.

Here’s what happens:

1. Notify us 5 days before your departure, and we’ll pause your cleaning services during that time.

2. You’ll still pay the full monthly cost for the month, but you won’t be charged for the days you’re away.

3. Once you return, we’ll extend your contract by the number of days you were away to make sure you get the full value of your prepaid hours.

4. Any unused hours will be carried over to the extended period, so nothing is lost!

If you paid for 16 prepaid hours but only used 8 hours before going on holiday, the remaining 8 hours will be added to the extended period after you return. This way, you’ll still get the full value of your prepaid hours and never pay for services you don’t need!

Yes, you can upgrade to the RoboMax plan. If you feel that RoboPlus isn’t enough and you want more cleaning hours and additional services, simply reach out to us, and we will assist you in transitioning to RoboMax. Please note that the contract validity date will remain the same, and the change will be applied from the next billing cycle. Keep in mind that RoboMax offers 32 prepaid hours of professional cleaning per month, with more comprehensive coverage for larger homes and high-traffic areas.

RoboPlus is a hybrid cleaning solution that combines the best of both robotic technology and professional human expertise. Here’s why it’s better:

• Efficiency and Speed: Hybrid cleaning with the help of the Dreame X50 robot vacuum makes the cleaning process faster and more efficient. The robot can clean your floors on-demand, keeping them spotless between scheduled visits. This saves up to 25% of your time and cleaning costs compared to traditional methods, which rely only on human cleaners.

• Extreme Cost Savings: In traditional cleaning, services like window cleaning (typically €70 per hour) or sofa cleaning (usually €90 per hour) come with different pricing for each task. However, with RoboPlus, you get all of these services at the same affordable rate, ensuring you save a lot on cleaning costs every month!

• Better and Deeper Cleaning: While the robot handles routine cleaning tasks, our professional cleaners focus on the dirtier areas and those parts of your home that require deeper attention. The combination of robotic efficiency and human touch results in a more thorough and detailed cleaning. Human cleaners can focus on high-traffic areas, deep cleaning, and tasks like window cleaning, oven cleaning, and more, ensuring your home gets the extra care it deserves.

• Higher Cleaning Standards: The robot vacuum is great for maintaining cleanliness daily, but the professionals bring the extra expertise to handle the spots the robot might miss. Together, they provide a deeper clean that saves you time, reduces your cleaning costs, and gives you a more thorough result.

• More Flexible Scheduling: Unlike traditional cleaning, where you need to wait for a scheduled visit, RoboPlus allows you to clean your floors at any time—whether before you wake up, while you’re at work, or whenever you need it. The robot can do quick touch-ups, while the human cleaner will focus on what truly needs attention.

This hybrid approach with robots and professional cleaners delivers maximum efficiency, better cleaning results, and more cost-effective services than traditional cleaning alone.

No, RoboMaid provides all the cleaning supplies needed for the professional cleaning visits included in your RoboNow plan. We use only eco-friendly cleaning products, and wherever possible, we prefer using Method brand products, known for their environmentally friendly ingredients and effectiveness.

However, when it comes to the robot vacuum, there are two things to note:

1. Robot Vacuum Dust Bag: The robot vacuum uses a dust bag that typically needs to be replaced every 3 months. The cost of the dust bag is €6 (VAT included), and it can be purchased directly from RoboMaid. You can also buy it from other suppliers if you prefer.

2. Vacuum Cleaning Solution: The robot vacuum requires a special cleaning solution, which we provide during the initial setup. Once this solution is used up, you will need to replenish it. The cost for 1 liter of cleaning solution is €25 (VAT included). This solution helps maintain the robot’s cleaning efficiency and keeps your floors spotless.

We’ll remind you when it’s time to replace the dust bag or replenish the cleaning solution, so you can continue enjoying the convenience of RoboPlus.

Yes, you can downgrade to the RoboNow plan. If you feel that RoboPlus is more than what you need, simply reach out to us, and we will assist you in transitioning to RoboNow. Please note that the contract validity date will remain the same, and the change will be applied from the next billing cycle. Keep in mind that RoboNow offers 8 prepaid hours of professional cleaning per month, with a focus on smaller homes and less frequent cleaning.

If you need to leave the Helsinki, Vantaa, and Espoo area, we offer flexible options to ensure you are not financially impacted:

Prepaid Vacuum Ownership Option: If you are relocating permanently, you can purchase the robot vacuum for the remaining balance of the total cost. Since the vacuum is paid for monthly over a 12-month period, you will only need to pay for the remaining months of your contract. This way, you won’t lose the value of the vacuum, and you can still take it with you to your new location.

For example, if you are midway through the contract, you can pay the remaining balance based on the number of months left, rather than the full robot vacuum cost.

Yes! You can purchase additional services not included in your prepaid hours. Simply pay for the extra hours at the rate of €43/hour for RoboPlus. We will agree on a suitable schedule for these extra services to ensure they are delivered at your convenience.

Any unused prepaid hours will expire at the end of the month and cannot be carried over to the next month, unless agreed upon (for example, if you’re on holiday).

You can schedule your cleaning by emailing sales@robomaid.fi or by contacting your account manager. We will confirm the schedule with you to ensure it fits your availability.

If the robot vacuum requires repairs, we will assist in organizing the repair or replacement. If the issue is due to customer misuse or damage, the repair costs will be charged to the customer. However, if the problem is due to a manufacturing defect or other issues beyond your control, we will cover the repair or replacement at no additional cost.

If you need assistance with setting up or using the robot vacuum, we provide onboarding and training to ensure you're comfortable using it. You’ll learn how to operate the vacuum through the app and voice command features. If you still have any questions or issues, our customer support team is available to help.

Yes, you can! We offer Method products at a discounted rate for our customers. When you decide to purchase, we will deliver the products along with your next cleaning service order.